1. Introduction
At GPTImage25, we are committed to providing high-quality AI image generation and editing services through our independent platform and supported third-party models. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on our platform, including credit purchases, subscription plans, and API service fees.
GPTImage25 is an independent service that provides a custom interface for third-party AI models. We are not affiliated with, endorsed by, or sponsored by model providers.
By making a purchase on GPTImage25, you agree to the terms set forth in this policy. We encourage you to read this policy carefully before making a purchase.
2. Credit Purchases
Our platform uses a credit-based system where credits are consumed when generating AI images. The following policies apply to credit purchases:
2.1 Refundable Scenarios
- Unused Credits: Contact support to request a review of unused purchased credits. Eligibility is assessed case by case, subject to the terms shown at purchase and applicable law.
- Technical Failures: If a task fails but credits remain deducted, contact support with the task ID so we can investigate and correct any confirmed billing error.
- Billing Errors: If you were charged incorrectly due to a system error or payment processing mistake, we will issue a full correction or refund
- Unauthorized Charges: If charges were made without your authorization (subject to verification), we will issue a refund
2.2 Non-Refundable Scenarios
- Used Credits: Credits that have been consumed through successful image generation and editing are non-refundable, as the AI processing resources have been utilized
- Dissatisfaction with AI Output: Since AI image generation and editing results may vary and are influenced by input quality and prompts, we generally cannot offer refunds based on subjective dissatisfaction with the output quality. However, we encourage you to contact support for guidance on improving results
- Expired Credits: Credits that have expired according to their terms are not eligible for refund
- Promotional or Free Credits: Credits received through promotions, referral programs, or for free are non-refundable
3. Subscription Plans
For subscription-based plans, the following terms apply:
3.1 Cancellation
You may cancel your subscription at any time from Dashboard > Subscription by opening the billing portal. If you need help, contact [email protected]. Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- You will continue to have access to subscription benefits until the period ends
- No further charges will be applied after the current billing cycle
- Unused subscription credits may expire at the end of the billing period, depending on plan terms
3.2 Subscription Refunds
Cancellation stops future renewals. Requests about unused subscription credits, renewal errors, or service issues are reviewed case by case through support. Partial-period refunds are not automatically promised. Terms shown at purchase and any mandatory consumer rights apply.
4. API Service Fees
For API service purchases:
- Unused API Credits: API requests use the same account credits. Unused purchased credits may be reviewed through support under the credit purchase terms above.
- Failed API Requests: Reserved credits are released when a generation task is recorded as failed. An HTTP error alone does not prove whether a task was submitted or charged. Check task status and credit history before retrying.
- API Rate Limit Issues: Check your task history and balance if a request is rejected. Contact support if credits appear to have been deducted without a generation task.
- Integration Issues: Refunds for API service issues arising from incorrect integration or client-side errors are not available
5. How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
- Your account email address
- Transaction ID or payment reference number
- Date and amount of the purchase
- Detailed reason for the refund request
- Any supporting evidence (screenshots, error messages, failed generation IDs, etc.)
6. Refund Review Process
Once we receive your refund request, we will follow this process:
- Acknowledgment: We review refund requests sent to the support address below.
- Follow-up: We may request additional information to identify the charge or generation task.
- Investigation: Our team will review your case, including account activity, usage logs, and technical data, and share progress updates by email
- Decision & Processing: We will notify you of the review outcome. Approved refund timing depends on the payment processor and financial institution.
7. Refund Methods
- Original Payment Method: Refunds are typically processed back to the original payment method (e.g., credit card, debit card, or other payment method used)
- Account Credit: In some cases, particularly for technical failures, we may offer account credit (additional credits) instead of a monetary refund. Account credits are issued immediately and may offer a greater value
- Partial Refunds: For partially consumed purchases, we may issue a prorated refund based on unused portions
8. Credit Restoration vs. Monetary Refund
In cases of technical failures during generation, we generally prefer to restore credits to your account rather than issue monetary refunds, as this allows you to immediately retry the generation. Credit restoration is typically processed within 24 hours. If you prefer a monetary refund instead, please specify this in your request.
9. Dispute Resolution
9.1 Internal Review
If you disagree with our refund decision, you may request a review by contacting us at [email protected]. Please provide additional information or documentation that supports your case.
9.2 Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Please note that filing a chargeback may result in the suspension of your account pending investigation, and may incur additional processing fees.
10. Special Circumstances
- Service Discontinuation: If we discontinue a service or feature that you have paid for, we will provide a prorated refund for the unused portion
- Legal Requirements: In jurisdictions where local consumer protection laws provide additional or mandatory refund rights, those laws take precedence over this policy
- Force Majeure: In case of events beyond our reasonable control (natural disasters, pandemic, etc.), we will work with affected users on a case-by-case basis
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify users via email or through our website. The updated policy will be effective immediately upon posting.
We encourage you to review this policy periodically to stay informed about our refund terms and conditions.
12. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
We are committed to providing fair and transparent refund services. Please allow us the opportunity to resolve any issues before seeking alternative remedies.